Terms & Conditions
1. Enrollment
These are the terms and conditions set out by YOUR CREATIVE ESCAPES, valid for all bookings made with YOUR CREATIVE ESCAPES (“we”, “us”, “the agency”) by you (“the student”, “the course participant”). All enrollments are subject to these conditions, which become legally binding on confirmation of acceptance by YOUR CREATIVE ESCAPES. YOUR CREATIVE ESCAPES reserves the right to withhold confirmation of an enrollment, at its discretion, if such action is deemed necessary in the interests of the student or the school.
2. Fees
Online applications will not be processed until the full deposit of the course price (surcharge may apply depending on payment method) has been paid to YOUR CREATIVE ESCAPES. The student is enrolled only once the payment is processed and only after the application is successfully processed and a confirmation of enrollment is sent by YOUR CREATIVE ESCAPES. No compensation, fee reductions, refunds, credit, additional lessons or extension of the course can be given for:
- services or facilities included in the fees and not used;
- late entry to or absence or early departure from a course;
- lessons replaced by testing and class allocation procedures on course entry dates;
- days when schools are closed because of official holidays;
Any refunds which are approved can only be made by the office or by the school.
YOUR CREATIVE ESCAPES reserves the right to make fee adjustments as a result of changes in the exchange rates or statutory taxes.
3. Cancellation
Fees, e.g. for cancellations, must be paid on receipt of the invoice. Bank charges are the student’s liability, any charges incurred by YOUR CREATIVE ESCAPES are passed on to the student on their arrival and must be paid immediately.
You can cancel your contract with YOUR CREATIVE ESCAPES at any time in writing by recorded delivery. Cancellation fees are as follows:
- up to 90 days before course commencement: 50 €
- up to 15 days before course commencement 50%
- up to 7 days before course commencement 100%
In any case, you have the possibility of maintaining the deposit for one year and changing the dates of your course.
In the absence of a written notice of cancellation, the course fees will be retained by YOUR CREATIVE ESCAPES in full.
There are separate terms and conditions for students who need a visa for entry to the course country. Please see “Students who need a visa to entry into the course country”.
4. Person in your place
Up until the course commencement it is possible for somebody else to take the course instead of yourself. YOUR CREATIVE ESCAPES reserves the right to reject this person if he / she does not meet the course or any legal requirements.
5. Booking alterations
Alterations to a booking regarding course dates can be made up to 15 days before course commencement. Alterations less than 15 days before course commencement incur a charge of 50 euros.
6. Cancellation by YOUR CREATIVE ESCAPES
If a student does not comply with the terms and conditions, YOUR CREATIVE ESCAPES reserves the right to cancel the contract with immediate effect. The course fees will not be reimbursed. Possible surcharges, e.g. additional airport transfer charges, will be invoiced to the student.
Should you decide not to utilize services booked with YOUR CREATIVE ESCAPES after the commencement of your course there will be no reimbursement of fees.
YOUR CREATIVE ESCAPES reserves the right to cancel the Booking in case the school does not have availability. In this case, the Fee will be refunded in full to the student.
7. Guarantee
Should you find fault with the services provided by one of the schools promoted by YOUR CREATIVE ESCAPES you must declare your claim to the Director of that school during your course period. Any claims made after the end of our services will not be recognized.
8. Passport, Visa, Customs restrictions
It is each student’s responsibility to keep to these restrictions. Non-compliance with these regulations and any costs that might be incurred due to this are the student’s responsibility. Please also see “Students who need a visa to entry into the course country”.
9. Insurance
YOUR CREATIVE ESCAPES, its Representatives and staff will not be liable for any loss, damage, illness or injury to persons or property however caused. It is the student’s responsibility to take out personal insurance against all such risks, including inability to attend or continue a course and insurance for the payment of medical expenses.
10. Unavoidable Circumstances
It shall be a fundamental condition of the contract between YOUR CREATIVE ESCAPES that neither shall we any way be liable to the student in the event of any contracted service becoming impossible to supply by reason of industrial dispute or any other cause outside their control.
11. Students who need a visa to entry into the course country
The above terms and conditions apply with the exception of cancellation and booking alteration rules.
If you need a visa for entry into the course country, YOUR CREATIVE ESCAPES will send you an invitation on receipt of full payment of course fees.
12. Personal data
Personal data will be gathered and processed by an automated system aiming at keeping your contact details according to Regulation (EU) 2016/679 of the European Parliament. Such personal data will be treated as confidential and will not be shared with third parties outside the YOUR CREATIVE ESCAPES group and its subcontractors. You are entitled to apply for access to your personal data saved by YOUR CREATIVE ESCAPES for the purposes of such service, and request that it be changed, rectified or deleted. To this effect, please contact YOUR CREATIVE ESCAPES by sending an e-mail at the following address: info@yourcreativeescapes.com.
13. Validity of Conditions
These conditions of enrollment are valid from 1 July 2019 and are subject to European law.
14. Our role
YOUR CREATIVE ESCAPES is an intermediary between schools, freelancers, accommodation providers, agencies, insurance companies and job placement agencies. We are not responsible for changes, losses and cancellations produced by any of them.
15. Course
In some schools the didactic material is not included and must be paid on the first day of class. If the school can not offer a group course due to the lack of a minimum number of participants, the number of hours booked may be reduced. If the course is abandoned there is no refund. If the class falls on a bank holiday there will be no refund.
16.Uses and customs
The student must adapt to the rules and regulations in the course country, in case of non-compliance, lack of discipline etc. the student may be expelled.
17. Acceptance of these conditions
By enrolling any of our courses, customers accept these conditions.
ABOUT YOUR CREATIVE SCAPES:
Designed and produced in Madrid, Spain. Legal address: Matias Puga, Augustenstrasse 16, 80333 Munich, Germany.